Account manager job description template

What a account manager does

Account managers keep the customers you've already won and grow them over time. The job sits between sales and service: renewals, upsells, check-ins, and fixing problems before they turn into churn. Experienced account managers look closely at book size, revenue targets, and how much of their pay depends on growth versus retention. Put those details in the description so you attract relationship builders rather than pure hunters.

Account manager job description template

Copy the description, replace everything in [brackets], and cut any line that isn't true for your job. The duties and requirements are a starting point written by HR practitioners, not a legal standard, so edit them to match the real work.

Account manager

Details
- Department: [Department]
- Reports to: [Manager title]
- Location: [City, State, or remote]
- Employment type: [Full-time, part-time, or seasonal]
- FLSA status: [Exempt or nonexempt]
- Pay range: [$X to $Y per year]

About [Company]
[Two or three sentences about what your company does, who it serves, and why people like working here.]

Job summary
We're looking for an account manager to look after a portfolio of [number] customers, keep them successful, and grow each relationship over time.

What you'll do
- Own relationships with a portfolio of existing customers.
- Hold regular business reviews and check-ins with key contacts.
- Identify upsell and cross-sell opportunities and close expansion deals.
- Manage renewals and reduce customer churn.
- Resolve escalations with support, operations, and product teams.
- Forecast account revenue and track activity in [CRM].
- Share customer feedback to improve products and service.
- Negotiate pricing and contract terms within approved limits.

What you'll need
- [Three] or more years in account management, customer success, or sales.
- Strong relationship-building and communication skills.
- Experience managing renewals and revenue targets.
- Comfort with CRM and reporting tools.

Nice to have
- Bachelor's degree.
- Experience in [industry].
- Experience presenting to senior customer stakeholders.

Skills
Relationship building, Commercial awareness, Problem solving, Negotiation, Organization, Forecasting.

Physical demands and work environment
Office, hybrid, or remote setting, with occasional travel to customer sites.

Pay and benefits
[$X to $Y per year], based on experience and location. [List benefits, such as health insurance, retirement plan match, paid time off, and training.]

Equal opportunity
[Company] is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by law. If you need a reasonable accommodation to apply or interview, contact [name] at [email or phone].

How to customize it for your job

• Say how many accounts and how much revenue the book represents.
• Explain the split between retention and growth targets.
• Describe the compensation plan.
• Say which teams the role works with daily.

Then check it against the HRTally job description standard, our 10-point checklist, and run it through the inclusive language swap list. Both take about five minutes.

How much to pay a account manager

Half of US sales representatives, wholesale and manufacturing earned more than $34.65 an hour in May 2025, and half earned less, according to the Bureau of Labor Statistics. That national figure is a starting point, not a pay range. Pay for the same job can differ by 30 percent or more between metro areas, so check the BLS occupation profile for state and metro data before you set your range.

BLS doesn't publish a separate wage estimate for the account manager title, so we use the closest occupation it does publish. Treat the figures as a reference point and check local job postings for the same title.

To convert between hourly and annual pay, use our salary to hourly calculator. If you hire in a state or city with a pay transparency law, the range must appear in the posting itself. Our pay transparency laws guide lists where, and our guide to salary bands explains how to set ranges you can defend.

Exempt status, licenses, and legal notes

FLSA status: Depends on duties. Job titles don't decide overtime eligibility. Duties and pay do. Our guide to exempt vs non-exempt employees walks through each test, and the overtime calculator shows what a nonexempt employee is owed.

Account managers are often classified as exempt under the administrative exemption when they exercise independent judgment on significant customer matters and are paid above the salary threshold. Account managers who mostly process orders or answer routine questions may be nonexempt. If part of pay is commission, put the plan in writing, as required in several states.

This is general information for US employers, not legal advice. Laws change and vary by state and city, so confirm the current rules or talk to employment counsel before you rely on them.

Interview questions to ask

Ask every candidate the same core questions and score answers against the same criteria. Structured interviews are fairer and predict job performance better than open conversation.

1. Tell me about a customer you saved from churning.
2. How do you find growth opportunities in an existing account?
3. How do you prepare for a quarterly business review?
4. What do you do when a customer asks for something your product can't do?

When you're ready to schedule, use our interview invitation email template. For a full hiring process, read the recruitment process guide.

Frequently asked questions